Overview
What is Salesforce CMS?
Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content…
My experience with Salesforce
Salesforce is also good for marketing
Salesforce CMS - A go to for streamlining your business!
Organize it all!
Salesforce CMS for global operations
Streamline your data!
Salesforce CMS Review
Salesforce Transforms Small Non-Profit!
Salesforce CMS for Consulting
Salesforce is the Go to Business need.
Salesforce CMS Review
Second to None
Great product for sales & marketing
The best around, but too many integrations can create a monster of a CMS
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Community / comment management (19)8.989%
- Code quality / cleanliness (18)8.585%
- API (22)8.585%
- Role-based user permissions (23)8.585%
Pricing
What is Salesforce CMS?
Salesforce Marketing Cloud Personalization (formerly Salesforce CMS) is a hybrid CMS allowing users to author content once and deliver it anywhere, in or out of Salesforce. Users create content, define content access, and define channels so they can share content and limit access to appropriate…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
24 people also want pricing
Alternatives Pricing
What is Square Online?
Square Online (formerly Weebly) is a basic content management system with blogging and eCommerce features. It can be utilized for building standard websites or specialized webpages for online stores.
What is Adobe Business Catalyst (Discontinued)?
Adobe Business Catalyst was a cloud-hosted system for building and managing web content and online stores with a built-in CRM framework in addition to sales, service, and marketing features including eCommerce and Email Marketing tools. It has been end of life (EOL) since 2020.
Product Demos
Verbis Translation & Localization for Salesforce CMS DEMO
Introduction to Salesforce CMS
Introduction to Salesforce CMS
Salesforce CMS Demo | Salesforce
Features
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 8.5Role-based user permissions(23) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Platform & Infrastructure
Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.
- 8.5API(22) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
- 8.5Internationalization / multi-language(18) Ratings
The software supports multiple languages, countries, currencies, etc.
Web Content Creation
Features that support the creation of website content.
- 8.5WYSIWYG editor(16) Ratings
What-You-See-Is-What-You-Get editing tool allows users to build pages without writing code.
- 8.5Code quality / cleanliness(18) Ratings
Code generated by WYSIWYG editor is clean and validates according to W3C standards.
- 8.5Admin section(16) Ratings
The admin page is easy to navigate and use.
- 8.4Page templates(17) Ratings
The CMS has standard webpage templates or types of web pages (e.g. homepage, article page, interior page, blog page, etc.); users can also build custom templates.
- 8Library of website themes(13) Ratings
A library of website frameworks or themes is available as a starting point for building a website.
- 8.4Mobile optimization / responsive design(17) Ratings
The CMS helps users build webpages that work well on mobile devices – whether m-dot pages or responsively designed pages.
- 8.5Publishing workflow(17) Ratings
The software allows users to set up a custom workflow for updating the website, including approval processes.
- 8.5Form generator(15) Ratings
Users can build website forms for visitors to fill out.
Web Content Management
Features for managing website content
- 8.4Content taxonomy(16) Ratings
Users can create multiple levels and types of content categories including tags.
- 8SEO support(15) Ratings
The CMS helps users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
- 8.4Bulk management(17) Ratings
Users can change an attribute on a group of documents or sites all at once through features such as global search and replace, making bulk changes easier.
- 8.6Availability / breadth of extensions(17) Ratings
There is a broad library of extensions, plug-ins, modules or add-ons that allow users to easily customize their websites without building custom code.
- 8.9Community / comment management(19) Ratings
Users can put post/page comments through an approval process, auto-approve commenters based on their email addresses, block commenters by IP address, delete comments, etc.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Salesforce CMS?
Salesforce CMS Video
Salesforce CMS Competitors
Salesforce CMS Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1581)Attribute Ratings
Reviews
(1-23 of 23)Salesforce CMS
- Multiple integrations
- Ease of use
- Content delivery
- Language support
- Functionality can be improved
- More license availabilty
My experience with Salesforce
- User management
- Easy to use
- Easy to navigate
- Application Development
- Some of the features like algorithms
Salesforce is also good for marketing
- It's easy to see open opportunities for an account and its entire hierarchy.
- It's easy to see existing users for an account and its entire hierarchy.
- Dashboards make it easy to track KPIs.
- Tasks and posts make it easy to communicate with other users.
- I like the highlighting of duplicates and how relatively easy it is to merge accounts.
- You have to scroll down a long way to see important details in an account.
- It can be difficult to choose the correct report type when creating a new report.
- Account and opportunity fields are not set up for ease of use in my opinion.
- Powerful CMS platform
- It can add/remove features to suit your needs
- It is accessible round-the-clock from anywhere worldwide
- The lengthy learning curve of the platform
- Configuration & setup is time-consuming and complex
- Cluttered interface makes navigation and simple tasks unnecessarily complex
- Pricing
Organize it all!
- Organization of files, materials, etc.
- Collaboration with viewing what other departments have planned.
- Marketing
- Marketing
- Collaboration
- Organization
Salesforce CMS for global operations
- Track Account Historical Data
- Manage Customer Contacts
- Monitor Business Opportunity at every stage
- The interface of the tool could be more user friendly
- Faster conversion process of leads into contacts
- Add analytics (views and downloads) to file sharing via link
Streamline your data!
- Organization
- Tracking
- Delegating
- Forecasting / Projecting
- Referencing
- Learning
- Clunky
- Slow computer
- Could use a modern UI refresh
- Better IOS app
Salesforce CMS Review
- It stores a lot of data.
- It is easy to set up detailed dashboard.
- It allows customized reports.
- It takes time to download multiple years data.
- Can't put quota in SFDC. Have to manage actual vs. quota offline via Excel.
- The email subscribe function does not have raw data, only provides the end reports.
Salesforce Transforms Small Non-Profit!
- Extensive Report Queries that are intuitive to run
- User friendly member portal interface
- Utilization of Dashboards to help track membership and volunteer engagement metrics
- Platform is so robust it can be overwhelming when starting a report from scratch
- Key words in the Search column have to be fairly specific
- Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization
Salesforce CMS for Consulting
- It allows the user to query customer data
- It allows the user to define metrics and track KPIs
- It allows the user to set up dashboards with charts and graphs to monitor trends
- The user interface could be more friendly/intuitive
- More options for creating visuals such as graphs
Salesforce is the Go to Business need.
- Case notations/tracking and reporting.
- Dashboard. Ability to create and manage reports.
- Store countless documents like Knowledge Articles for the business.
- Streamlined vendor and client data matrix
- Secured and User-friendly with loads of capabilities that can be tailored for the business
- All encompassing, It seems Salesforce is able to be tailored to specific needs.
- Offline access.
Salesforce CMS Review
- Visually appealing dashboards
- Organizational Tools
- Easy to read metrics
- Mobile App is lacking functionality
- certain export features could be improved
- Updating fields can take longer than needed
The tool has not been as beneficial with outbound marketing campaigns and customized drip campaigns. This may be a limited function with enterprise software license but not having this ability has created a big gap.
Second to None
- Detailed, customizable dashboards.
- Advanced reporting and dashboard functionality.
- Easy workflow with specific fields easy for export.
- Defining the rules of Salesforce CMS is difficult.
- It can be difficult to choose the correct report type when creating a new report.
- Real time refreshes on dashboard.
Great product for sales & marketing
- Customizability - even out of the box, I am able to accomplish that majority of the workflows needed by the organization.
- Reporting - dashboards are easy to put together, display data in a digestible and cohesive way, and there are few limits on ways that we can capture and report on specific data points.
- Trailhead - I have run into several issues with Trailhead articles directing me to an Error 404 page, and with inconsistent product naming conventions (Community Cloud vs Experience Cloud etc) which make for a confusing journey when implementing.
- Salesforce Inbox - the integration for Gmail/Salesforce for logging emails is rather archaic and step-heavy. It would be ideal to implement some AI that can detect the account & opportunity outright, as well as fast-track the ability to create new contacts.
Not as well suited for tracking messaging efficacy - white you are able to capture activity logged on accounts/contacts/opportunities, it is challenging to get data around sentiment so as to determine which messages resonate best with our prospects.
- Manages conflicts between sales teams.
- Keeps track of call/contact history.
- One place for all sorts of information.
- Salesforce takes forever to load a page.
- Lot of awkwardness when updating records. It won't let updates be made if something changed on the back-end while you were working on a record.
- Easier way to review and develop reports.
I think for a smaller company, there are probably more affordable, more maneuverable options. However, larger companies can benefit from the number of customizations and integrations Salesforce allows for.
Salesforce CMS: Your Global Content database
Global Marketing team uses this for content creation as our organization has presence in India, China, Japan, Indonesia, United Kingdom, Unites States of America and Canada.
Most of the marketing campaigns in Southeast Asian countries are done in their native language and this is where Salesforce CMS comes into the picture [as] it allows content creation in different languages.
- One content database for a large team size.
- Content creation can be done in several languages.
- Content can be viewed and used in multiple countries at once.
- Collections are allowed to make static lists which should be dynamic in nature.
- Defining the rules of Salesforce CMS is difficult.
- There should be an [easy] tick box option.
1. Salesforce CMS provides a common platform to manage content.
2. Assign roles to contributors and decide specific projects as per the upcoming marketing campaigns.
3. Distribute your content across different teams such as B2C, B2B.
4. Content creation is very easy with just a few clicks.
5. One of the best features is Language Translation which can meet global team demands.
Salesforce is Essential to Business Growth
- Can easily be customized to fit business need.
- Advanced reporting and dashboard functionality.
- User-friendly, easy to use.
- You really need an experienced Salesforce Admin to help you utilize the system, especially at first.
- It can be overwhelming for a first-time user, but that can be addressed with training.
- Development, tracking donors and contact with donors.
- Hiring, tracking applications and the make-up of the applicant pool.
- Program, tracking our phone calls, meetings, emails and connections.
Salesforce CMS Review
- Detailed, customizable dashboards.
- Customizable to fit any org's needs.
- Great reporting tools.
- Make it easier to build reports and dashboards.
- Speed - seems like SFDC can run a bit slow at times.
- The mobile app could use some work.
Marketing uses, reports
- Lead organization
- Reporting
- Customizable dashboards
- Speed
- More transparency between other CRMs (Hubspot) and Salesforce.
- Real time refreshes on dashboard.
Salesforce CMS for your everyday customer experience
- Organization.
- Easy workflow with specific fields easy for export.
- Only some fields can be exported.
- Easier transition from customer files to same customer files.
Salesforce CMS will take care of any client need
- Organization
- Multiple client support
- Metric management
- Layout looks old
- Repetitive fields
- Search function in documentation
Administrator Review
- Video Content Logic
- Inter-capability with SalesForce CRM
- One Account Login for the staff.
- More marketing to companies
- Training for using the CMS
- Cost compared to competitors
The best CMS for the modern mobile era!
- Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
- Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
- Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
- The interface for keeping things organized could use some improvement, with more options for tagging and sorting. It's not bad but there are better interfaces out there.
- Reporting and dashboards on content would be a nice addition, and is something that will probably be coming.
- It can be tough to get a public URL for image content - the kind you would embed into a page. The interface wants to drive you to the interactive page which is great in most cases but when you just want a direct URL it can be tough to find. The official documentation from Salesforce tells you to right click save as on the preview page, where instead they should have it built in to the interface and displayed somewhere.